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              Stay Tuned! New Store Locator Coming Soon  |
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 PURCHASES | TELEPHONE ORDERS | GUARANTEE | SHIPPING | INSTOCK ITEMS OUT OF STOCK ITEMS | RETURN POLICY | SALES TAX | GIFT WRAPPING CONTESTS | GIFT CERTIFICATES | SECURITY | ABOUT THE WEBSITE | PRIVACY PRIVACY POLICY WELCOME TO HOT HANG-UPS! Shopping at hothangups.com is just as safe as ordering over the telephone and just as easy, too! And, the hothangups.com internet Customer Care section makes shopping easier than ever. Most questions and problems can be resolved quickly and easily, using our online customer care options. For your convenience, you may call us toll-free 888.831.4879, or 805.497.0690 Monday through Friday, 9:00 a.m to 5:00 p.m. Pacific Standard Time; or email us at customercare@hothangups.com. Have a simple question? Information regarding shipping, billing, sales taxes, and more can be found in our Customer Care or How To Order sections. Happy Shopping! [back to top] PURCHASES Online Internet Purchases. hothangups.com accepts VISA, Mastercard, American Express, and Discover cards online. We do not accept cash, checks, or C.O.D.'s online. All purchases are finalized in U.S. dollars. International orders in a foreign currency cannot be processed online. Please mail or fax your order to the address and phone number below; phone us toll-free; or, email our Customer Care department. International orders in foreign currency may be subject to a processing surcharge. Customer Care will contact you via email if this is necessary before fulfilling your order. [back to top] Direct Mail Purchases Sent by Regular Mail. Hot Hang-Ups! accepts VISA, MasterCard, American Express, and Discover cards, bank checks, money orders, and cashier’s checks for all purchases made via traditional mail services. If you still do not feel secure ordering over the web, you can print out your online transaction page (FINAL CHECKOUT) and mail your order with credit card information, bank check, money order, or cashier’s check. If you're paying by credit card, you must sign the bottom of the transaction page with your signature as it appears on your credit card. If you are paying by check, Hot Hang-Ups! does not acccept checks that are not clearly imprinted with your name, address, and phone number, and complete bank information. If you are purchasing by check, please be aware that all checks are processed and deposited prior to sending the product(s) ordered. This may delay receipt of your order by as much as fifteen (15) days. If a check is returned NSF (non-sufficient funds), purchaser will be charged an NSF fee of $50.00 by Hot-Hang-Ups!. Also, PLEASE REMEMBER to make a note in your check register that that check has been used, and the amount and date of that check, so you don't forget when you balance your checkbook. [back to top] PLEASE NOTE: We DO NOT fulfill C.O.D. orders. All purchases are finalized in U.S. dollars. International orders in foreign currency may be subject to a processing surcharge. Our Customer Care department will contact you via email if this is necessary before fulfilling your order. [back to top] Telephone Orders. Credit card [VISA, Mastercard, American Express, Discover] orders only accepted by phone. Before calling, please make sure you have the following information ready: 1] the product numbers of the items you wish to purchase, the quantity, and the price of each; 2] your complete card billing address information; 3] complete credit card information as it appears on your card; and 4] the complete “ship to” information if it is different than the billing address. Telephone your orders to 888.831.4879 toll-free, or locally to 805.497.0690. You will receive an email order confirmation with an order number within 12 hours, which you can use to make inquiries about your order or to track it. [back to top] Fax Orders. If you fax an order, you may pay by credit card [VISA, Mastercard, American Express, Discover] only. Please make sure you include the following information: 1] the product numbers of the items you wish to purchase, the quantity, and the price of each; 2] your complete card billing address information; 3] complete credit card information as it appears on your card; 4] the complete “ship to” information if it is different than the billing address; and 5] sign the bottom of the transaction page with your signature as it appears on your credit card. Fax your order to Hot Hang-Ups! at 866.752.7235 toll free, or locally to 805.497.3206. You will receive an email order confirmation with an order number within 12 hours, which you can use to make inquiries about your order or to track it. [back to top] Email Orders. Emailed orders may be paid by credit card [VISA, Mastercard, American Express, Discover] only. Please make sure you include the following information: 1] the product numbers of the items you wish to purchase, the quantity, and the price of each; 2] your complete card billing address information; 3] complete credit card information as it appears on your card; 4] the complete “ship to” information if it is different than the billing address; and 5] if possible, include your electronic signature as it appears on your credit card at the end of the email before transmitting order to customercare@hothangups.com. You will receive an email order confirmation with an order number within 12 hours, which you can use to make inquiries about your order or to track it. [back to top] All purchases are finalized in U.S. dollars. International orders in foreign currency may be subject to a processing surcharge. Our Customer Care department will contact you via email if this is necessary before fulfilling your order. In order to provide you with the fastest possible service, we encourage you to order online, but, please feel free to call in your order toll-free 888.831.4879, or locally to 805.497.0690, Monday through Friday, 9:00 a.m to 5:00 p.m. Pacific Standard Time. [back to top] Telephone, Fax, Email, or Mail your order to... Hot Hang-Ups! Order Department 543 Country Club Drive #B211 Simi Valley, California 93065 USA Telephone: 888.831.4879 toll-free, or 805.497.0690 Fax: 866.752.7235 toll-free, or 805.497.3206 E-mail: customercare@hothangups.com HOT HANG-UPS! 100% GUARANTEE If you're not happy, we're not happy! We'll give you a full refund* or an exchange* within ten (10) days of your receipt of the purchase. It's that simple! *Hot Hang-Ups! Limited Warranty On All Designer Collection Quartz Movement Watches. Hot Hang-Ups! warrants to the original purchaser of the watch-faced purse hanger[s] that the quartz movement will be free of any defects in materials for one year from the date of purchase. This limited warranty does not cover defects or damage created by improper usage and does not cover parts that become defective due to misuse or mishandling. The watch is not waterproof and should not be submerged in any type of fluid and/or substance which could possibly get inside the watch case. This warranty is limited to repair or replacement of the original unit. This warranty is effective only upon presentation of provable date of purchase, receipt and order number. To return any items for repair or replacement see our Return Policy section. [back to top] DOMESTIC AND INTERNATIONAL SHIPPING SERVICES AND CHARGES** SHIPPING AND HANDLING CHARGES WITHIN THE CONTINENTAL UNITED STATES** United Parcel Service [UPS] Standard Ground Service — 7 to 10 Days Delivery
ALL CONTINENTAL U.S. GROUND DELIVERIES normally takes 7-10 business days to arrive. We are unable to ship to P.O. boxes or APO addresses at this time. [back to top] For UPS 3-DAY GROUND and UPS 2ND DAY AIR DELIVERY, please call 888.831.4879, or locally to 805.497.0690, for shipping charges for all continental and non-continental destinations before placing your order. [back to top] FEDERAL EXPRESS AIR SERVICES** Second Day Air (Delivered by FedEx within 4 business days) ADD $11.95 to the UPS Standard Ground Shipping Charges your purschase requires for shipping up to one (1) pound of product (equals purchase of $25.01-$50.00). We are unable to ship to P.O. boxes or APO addresses at this time.We are unable to ship to P.O. boxes or APO addresses at this time. [back to top] Standard Overnight (Delivered by FedEx within 3 business days) ADD $29.95 to the UPS Standard Ground Shipping Charges your purschase requires for shipping up to one (1) pound of product (equals purchase of $25.01-$50.00). We are unable to ship to P.O. boxes or APO addresses at this time. [back to top] Priority First Overnight (Delivered by FedEx within 2 business days) ADD $35.95 to the UPS Standard Ground Shipping Charges your purschase requires for shipping up to one (1) pound of product (equals purchase of $25.01-$50.00). This service not available in all areas. Call for details and actual shipping charges. We are unable to ship to P.O. boxes or APO addresses at this time. [back to top] IMPORTANT NOTE: The above rates apply ONLY if all items are shipped to the same address. If we are shipping to two or more addresses, the above rates apply for each address. If you have selected the Federal Express Standard Overnight delivery, your order will arrive three business days after the date of placing the order. If you have selected Second Day Air delivery, it will arrive 4 business days after the date of order. In order to take advantage of these delivery times, your order must be placed before noon Pacific Standard Time. If it is placed after noon, then add one business day to delivery times. If you have shipping questions, please call customer care toll free at 888.831.4879, or locally to 805.582.1750. We are unable to ship to P.O. boxes or APO addresses at this time. Sorry, we do not ship via FedEx Ground at this time. [back to top] If you have any questions regarding shipping in the Continental United States, please call 888.831.4879, or 805.497.0690, for more information before you order. [back to top] SHIPPING SERVICES AND CHARGES OUTSIDE THE CONTINENTAL UNITED STATES INCLUDING: ALASKA, HAWAII, ALL U.S. TERRITORIES, CANADA, MEXICO, AND ALL OTHER INTERNATIONAL ORDERS** For all orders to be shipped outside the Continental United States, please note that accurate shipping charges cannot be displayed on the website at this time. After placing your order online, via fax, via email, or by mail, you will be contacted by our Customer Care department and given the correct shipping charges. At that time, you can finalize your purchase, or cancel your order if you feel that the shipping charges are to high. If you would like shipping information before placing an order via the methods listed above, please email customercare@hothangups.com, or call 888.831.4879 toll-free, or locally to 805.497.0690, for shipping information and shipping charges. Hot Hang-Ups! ships via regular USPS mail, United Parcel Service [Air and/or Ground], and Federal Express [Air only], to all orders outside the Continental United States. Shipping charges will be finalized at time actual purchase is made and may be different than quoted before the purchase. We are unable to ship to P.O. boxes or APO addresses at this time. [back to top] **Shipping charges may change at anytime without prior notice. IN STOCK ITEMS We make every effort to ship your order as quickly as possible. DEPENDING UPON METHOD OF SHIPPING CHOSEN, please allow three to fifteen business days for delivery of items in stock. Items ordered together are not necessarily shipped together. Items are not charged to your credit card until shipped. The fastest way to track your order is to do it online. You may track your order by email, fax, or by telephone. [back to top]p To contact our customer service department regarding an ORDER that you have placed, call, fax, or email to... Hot Hang-Ups! Order Department 543 Country Club Drive #B211 Simi Valley, California 93065 USA Telephone: 888.831.4879 toll-free, or 805.497.0690 Fax: 866.752.7235 toll-free, or 805.497.3206 E-mail: customercare@hothangups.com OUT OF STOCK ITEMS You will be notified on your Shipment Confirmation E-mail if your order could not be completely filled due to items which are temporarily out of stock. If an item you order is not in-stock, it will be automatically back-ordered and shipped when it becomes available, unless you ask Hot Hang-Ups! to cancel the back-order. When the back-ordered item[s] ships, your credit card will then be be charged for the back-ordered item[s]. [back to top] RETURN POLICY Hot Hang-Ups! wants you to be completely satisfied with every purse hanger and product that you purchase from hothangups.com. If you need to return an item, just follow the simple steps outlined below. 1. All items must be returned in the original packaging envelope or carton with your receipt and/or packing slip with order ID number on it. Please make sure your name, address, and telephone number is correct on the receipt or packing slip. Also, please indicate in the space available the reason for return. If you are returning an undamaged item in exchange for another design, the returned item must be returned in the same excellent condition as it went out. All refunds are made to the credit card used for the purchase. [back to top] 2. If you should wish to return or exchange an item for any reason, please complete the form on the back of your packing slip and send it with the item(s) being returned. Send the returned item[s] in a securely wrapped, insured and postage-paid package to: |
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